Before enjoying your gaming experience on poki, we invite you to carefully read and understand these Terms & Conditions. This document outlines the rights, responsibilities, and rules governing the relationship between you as a player and the poki platform. Your safety and fairness are our top priority.
Last Updated: 1 January 2026. These Terms & Conditions take effect immediately and supersede all previous versions. By continuing to use the poki platform, you are deemed to have read, understood, and agreed to all provisions contained herein.
Six core principles that form the foundation of Poki's Terms & Conditions – designed to protect your rights as a Malaysian player.
The Poki platform is strictly for users aged 18 and above. Poki reserves the right to request age verification documents at any time and will suspend any account suspected of being used by a minor without prior notice.
Each individual is permitted to hold only one active Poki account. Owning more than one account – whether under your own name, a family member's name, or using false information – is a serious violation that may result in the full forfeiture of credits and the permanent closure of all associated accounts.
All deposits, withdrawals, and transactions on the Poki platform are conducted exclusively in Malaysian Ringgit (MYR). Poki supports DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX via Maybank2u and CIMB Clicks as accepted payment methods.
Poki employs 256-bit SSL encryption and the latest industry-standard security protocols to safeguard all your personal data and financial transactions. Your information will not be shared with any third party without your explicit consent, except where required by law.
All poki bonuses and promotions are subject to wagering requirements that are clearly stated. poki does not hide bonus terms in fine print — every bonus-related term is presented plainly and in a straightforward manner.
Poki is committed to a comprehensive responsible gaming programme. Players may set deposit limits, loss limits, and session limits, and request a self-exclusion break at any time. poki does not encourage excessive gambling and provides support resources for those who need them.
Key things you need to know about using the poki platform before reading the full terms below.
The minimum deposit on Poki is RM10 per transaction. There is no daily maximum deposit limit for standard members, though players may set their own limits through their account settings.
The minimum withdrawal amount is RM30 per request. Withdrawals are processed within 5 to 15 minutes for accounts that have completed full identity verification (KYC).
All Poki welcome bonuses and deposit bonuses are subject to a wagering requirement of 15x the bonus value before any winnings can be withdrawn. Wagering requirements must be met within 30 days from the date the bonus is credited.
Poki requires identity verification before your first withdrawal can be processed. Accepted documents include a MyKad, passport, or valid Malaysian driving licence. The KYC process is typically completed within 24 hours.
Any attempt to register more than one account in order to claim multiple bonuses or circumvent an account suspension will result in all associated accounts being frozen and the full forfeiture of all credit balances without compensation.
Any form of fraud, use of unauthorised third-party software, abuse of bonus mechanisms, or attempts to manipulate poki's gaming system are serious violations and may be reported to the relevant authorities.
All valid deposit and withdrawal methods available on the Poki platform – all transactions in Malaysian Ringgit (MYR).
| Payment Method | Type | Minimum Limit | Processing Time | Status |
|---|---|---|---|---|
| DuitNow | Deposit & Withdrawal | RM10 / RM30 | Instant / 5–15 minutes | Active |
| Touch 'n Go eWallet | Deposit & Withdrawal | RM10 / RM30 | Instant / 5–15 minutes | Active |
| GrabPay | Deposit & Withdrawal | RM10 / RM30 | Instant / 5–15 minutes | Active |
| Boost | Deposit & Withdrawal | RM10 / RM30 | Instant / 5–15 minutes | Active |
| ShopeePay | Deposit | RM10 | Instant | Active |
| Maybank2u (FPX) | Deposit & Withdrawal | RM10 / RM30 | Immediately / 15–30 minutes | Active |
| CIMB Clicks (FPX) | Deposit & Withdrawal | RM10 / RM30 | Immediately / 15–30 minutes | Active |
Processing times are estimates and may vary depending on network conditions. Poki is not responsible for delays caused by third-party payment service providers.
IMPORTANT: By registering, logging in, or using any part of the Poki platform (poki.vin), you are automatically deemed to have read, understood, and fully agreed to these Terms & Conditions. If you do not agree with any provision herein, please discontinue your use of the Poki platform immediately.
The poki platform is a digital entertainment service available only to individuals who meet all of the following eligibility criteria. poki reserves the right to verify a player's eligibility at any time and to take appropriate action if these conditions are not met.
You must be at least 18 years of age to register and use the Poki platform. This is an absolute requirement that cannot be waived under any circumstances. Poki takes the protection of minors from gambling activities extremely seriously. Any account suspected of being owned or used by an underage individual will be suspended immediately and all credit balances will be forfeited.
Poki's services are intended for users accessing the platform from Malaysia. Users are fully responsible for ensuring that their use of the Poki platform complies with the laws and regulations applicable in their location. Poki is not liable for any legal consequences arising from use of the platform by individuals in jurisdictions where such services are prohibited.
You must provide accurate, complete, and up-to-date information during the Poki account registration process. This includes your full name as per your identity card, an active Malaysian phone number, and a valid email address. Providing false or misleading information constitutes a breach of these Terms & Conditions and may result in account closure without compensation.
Each individual is permitted to hold only one (1) active Poki account at any time. This restriction covers registration under another person's identity, the use of false information, or signing up on behalf of a family member. Any breach of this rule will result in the freezing of all associated accounts and the forfeiture of all credit balances.
Warning: Any attempt to circumvent the poki system through multiple account registrations, use of a VPN to conceal your location, or assuming another person's identity is a serious violation that may result in legal action in addition to account closure.
As a poki platform user, you agree to use all services and games provided in a lawful, ethical, and responsible manner. The following are general rules that all poki users must adhere to.
All financial transactions on the Poki platform are conducted in Malaysian Ringgit (MYR). Poki is committed to ensuring that all transactions are processed promptly, securely, and transparently. Below is our full policy on deposits and withdrawals at Poki.
The minimum deposit on poki is RM10 per transaction. poki accepts deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX through Maybank2u and CIMB Clicks. All deposits are processed within 30 seconds or less under normal circumstances. poki does not charge any processing fees for deposits; however, your e-wallet provider or bank may impose separate charges in accordance with their own terms.
The minimum withdrawal amount is RM30 per request. Withdrawals can only be made to the same payment method used for the deposit, for security and anti-money laundering purposes. Withdrawals are typically processed within 5 to 15 minutes for accounts that have completed KYC verification. poki reserves the right to request additional documents before approving any withdrawal that exceeds certain limits.
Poki requires an identity verification process (Know Your Customer – KYC) before your first withdrawal can be processed. Accepted KYC documents include a valid MyKad, passport, or Malaysian driving licence. Documents must clearly show your full name, identification number, and photo. The KYC process is typically completed within 24 business hours.
Important Regarding Withdrawals: Winnings derived from bonuses are subject to wagering requirements before they can be withdrawn. Poki is not responsible for withdrawal delays caused by factors beyond our control, such as banking system disruptions, public holidays, or additional compliance checks.
Poki offers a wide range of exciting bonuses and promotions for Malaysian players. All bonuses are subject to specific terms and conditions stated alongside each offer. The following are the general rules applicable to all Poki bonuses.
All poki deposit bonuses are subject to a wagering requirement of 15 times (×15) the bonus amount received. For example, if you receive a bonus of RM100, you must wager a total of RM1,500 on poki games before the bonus balance can be withdrawn. The wagering requirement must be met within 30 calendar days from the date the bonus is credited to your account. Any bonus that fails to meet the wagering requirement within this period will be automatically forfeited.
All poki bonuses are for the personal use of the account holder only and may not be transferred to another account, exchanged for cash, or shared with any other party. poki reserves the right to cancel any bonus suspected of being obtained or used fraudulently.
Only one (1) welcome bonus is permitted per player, household, IP address, or device. Poki reserves the right to decline a bonus if there are indications of attempts to claim multiple bonuses through duplicate accounts or other unauthorised methods.
Poki takes this social responsibility extremely seriously. We believe digital entertainment should remain a fun and controlled activity — not a source of financial or emotional stress. poki provides a range of tools and resources to help players maintain control over their gaming habits.
Please seek help immediately if you find yourself constantly thinking about gambling, using money meant for essentials to play, lying to loved ones about your gaming activity, or struggling to stop. Poki provides links to professional support organisations in the Responsible Gaming section of our platform.
Important Reminder: Gambling is intended for entertainment purposes only. Never play with money you cannot afford to lose. Game outcomes are random, and no strategy can guarantee long-term winnings.
Poki applies the highest industry security standards to protect the personal data and financial transactions of all players. Our full privacy policy is available at the Privacy Policy poki.
All communications between your device and Poki's servers are protected by 256-bit SSL encryption – the same standard used by leading financial institutions and banks worldwide. Payment data is processed through a PCI DSS-certified payment gateway and is never stored directly on Poki's servers.
Personal data you provide to Poki is used solely for account management, identity verification, transaction processing, and regulatory compliance purposes. Poki does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
You are solely responsible for maintaining the confidentiality of your poki account password. poki recommends using a strong password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols) and not sharing your login credentials with anyone. If you suspect your account has been accessed without authorisation, contact poki support immediately.
Poki reserves the right to suspend, restrict, or close any player's account without prior notice in the event of a breach of these Terms & Conditions or for legitimate operational reasons. The following are circumstances that may result in action being taken against an account.
You may close your Poki account at any time by contacting our support team via email at [email protected]. Before the closure is processed, Poki will ensure all outstanding withdrawal requests are settled and all eligible credit balances are returned to you in accordance with standard procedures within a reasonable timeframe.
Poki provides a digital entertainment platform on an "as-is" and "as-available" basis. While we make every effort to ensure uninterrupted platform operation, there are certain limitations to Poki's liability that all players should be aware of.
Poki is not liable for any losses or disruptions arising from technical failures, scheduled system maintenance, cyberattacks, internet outages, or circumstances beyond our control (force majeure). Poki will make every effort to provide advance notice of planned maintenance and to restore services as quickly as possible under any circumstances.
All games on Poki operate on an independently certified RNG (Random Number Generator) system to ensure fairness. Every game outcome is entirely random, and Poki makes no guarantees regarding the results or winnings of any gaming session. Wins and losses are an inherent part of any game of chance.
Poki reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time without requiring prior player consent. However, poki is committed to providing reasonable notice of any significant changes via registered email, in-platform notifications, or updates on poki.vin.
The "Last Updated" date at the top of this document will be revised whenever changes are made. Your continued use of the poki platform after any changes take effect constitutes your implied acceptance of the amended terms. If you do not agree with the changes made, you have the right to close your poki account.
If you have any questions, concerns, or feedback regarding Poki's Terms & Conditions, our team is available to assist you at any time. We pride ourselves on prompt responses and clear communication in English.
You now have a full understanding of poki's Terms & Conditions. Join over 300,000 Malaysian players enjoying safe, fair, and responsible gaming on the poki platform. Sign up today and claim your welcome bonus of up to RM1,000!
For players aged 18 and above only. Terms & conditions apply. Please play responsibly.