At poki, your privacy is more than a legal obligation — it is a core value we uphold. This Privacy Policy clearly and transparently explains how we collect, use, protect, and manage your personal data as a poki platform player in Malaysia.
Last Updated: 1 January 2026. This Privacy Policy takes effect immediately. By continuing to use the poki platform after this date, you are deemed to have read and agreed to all provisions contained in this document. Please review this policy from time to time, as we may update it.
Six data protection principles that form the foundation of how poki manages the personal information of every Malaysian player.
Every bit of data transmitted between your device and poki's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's major banks such as Maybank and CIMB. No information is sent in plain text that could be intercepted or read by unauthorised parties.
Poki has never and will never sell, rent, or trade players' personal data to any third party for commercial marketing purposes. Your information belongs to you — poki uses it solely for the purposes clearly stated in this Privacy Policy and nothing beyond that.
Poki players' personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS) and strict access controls. Only staff who require access to specific data in order to carry out their duties are permitted to do so – with a full audit log maintained for every access.
As a poki player, you have the full right to access, correct, download, and request the deletion of your personal data at any time. poki respects these rights and will process every data-related request within a reasonable timeframe at no charge.
Your payment details – whether via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or FPX (Maybank2u, CIMB Clicks) – are never stored directly on Poki's servers. All transactions are processed through certified payment gateways that comply with international PCI DSS standards.
Poki operates fully within Malaysia's applicable personal data protection legal framework. We continuously monitor legislative developments and update our data management practices to ensure full compliance at all times.
Poki only collects data that is strictly necessary to deliver the best service to players in Malaysia.
A multi-layered security infrastructure that protects the data privacy of every Poki player at all times.
Poki fully respects your rights regarding personal data. Below is a complete list of the rights you hold as a poki platform player.
You have the right to know what personal data Poki holds about you at any time. Send a request to [email protected] and we will provide a complete, readable copy of your data within 14 working days.
If any information Poki holds about you is inaccurate or out of date, you have the right to request a prompt correction. You may update basic information directly through your Poki account profile settings, or contact our support team for corrections that require document verification.
You may request that Poki delete your personal data upon account closure, provided doing so does not conflict with our legal obligations. Poki is legally required to retain certain financial transaction records for the period prescribed by Malaysian regulations.
You have the right to request that Poki restrict how your data is processed in certain circumstances – for example, during a dispute review process or if you question the accuracy of the data held. While a restriction is active, Poki will retain the relevant data but will not process or use it for any other purpose.
You may request that Poki provide your personal data in a structured, machine-readable format (such as CSV or JSON) upon formal request. This allows you to transfer your data to another platform should you choose to do so.
You have the right to object to poki processing your data for direct marketing or profiling purposes at any time. You may withdraw your consent to receive marketing communications via the unsubscribe link in any email we send, or through the notification settings in your poki account.
IMPORTANT: This Privacy Policy applies to all users of the poki platform (poki.vin), including visitors, registered players, and former players. By using the poki platform in any capacity, you agree to the collection and use of data as described in this document. If you do not agree, please discontinue your use of the poki platform.
Poki collects your personal information through several different methods throughout your interactions with our platform. We strictly adhere to the principle of data minimisation – collecting only the information that is genuinely necessary to deliver the best possible service to you as a player in Malaysia.
This information is collected when you register a poki account, update your profile, contact customer support, or participate in promotions and tournaments. It includes your full name, MyKad number, date of birth, email address, Malaysian phone number, and residential address. During the KYC (Know Your Customer) verification process, we also collect a copy of your official identification document to meet applicable legal compliance requirements.
When you use the Poki platform, our systems automatically collect certain technical information required for the platform's functionality and security. This includes your IP address, browser type, operating system, pages visited, session duration and cookie data. This information is used solely for operational, security and platform improvement purposes – not to identify you as a specific individual.
Records of all financial transactions carried out on the Poki platform – including deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX through Maybank2u or CIMB Clicks – are retained for financial record-keeping, verification, fraud prevention and compliance with financial reporting requirements mandated under Malaysian law. All amounts are recorded in Malaysian Ringgit (RM).
Poki uses your personal data solely for legitimate and reasonable purposes directly related to the provision of our digital entertainment platform services. We do not use your data for any other purpose without first obtaining your additional consent.
Where you have given your consent, Poki may send you information about promotions, bonuses, tournaments and new platform features via email or notifications. You may withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by adjusting your Poki account settings.
poki's Data Minimisation Principles: We use your data only for the purposes stated at the time of collection. Should we need to use your data for a new purpose not specified in this Privacy Policy, we will obtain fresh consent from you before doing so.
Poki does not sell, rent or trade players' personal data to third parties. However, there are limited situations where we may need to share certain information with trusted external parties in order to deliver Poki's services effectively.
Poki works with a number of trusted third-party service providers — including payment gateways (to process DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX transactions), cloud service providers for secure hosting, and gaming software providers. All of these service providers are bound by strict confidentiality agreements and may only use shared data for specific, limited purposes.
Poki may be required to disclose certain personal data to Malaysian authorities if compelled by a court order, subpoena, law enforcement agency request, or other valid legal requirement. In such situations, poki will disclose only the minimum information necessary and will, where permitted by law, notify you of such disclosure.
In the event of a merger, acquisition, asset sale or similar corporate transaction, Poki player data may be transferred to the successor entity. Poki will ensure that any such successor entity adopts a Privacy Policy at least equivalent to this one before any data transfer takes place.
poki's Guarantee: Under no circumstances will poki share your personal data with third parties for their own commercial marketing purposes without first obtaining your explicit consent. This is an absolute guarantee that cannot be compromised in any situation.
Poki continuously invests in the latest technology and security practices to ensure every Malaysian player's personal data is protected to the highest possible standard. Data security is not merely an added feature at poki – it is the foundation of trust that keeps our platform running.
While poki takes all reasonable security measures, data security also depends on your own actions as a player. You are responsible for choosing a strong and unique password for your poki account, not sharing your login credentials with anyone, keeping your device updated with the latest security patches, and promptly reporting any suspicious activity to poki support.
The poki platform uses cookies and similar tracking technologies to enhance your gaming experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit a website.
Poki uses cookies to maintain your login session, store your personal preferences such as language and interface settings, detect suspicious activity for security purposes, and collect anonymised analytics data to help us understand how the poki platform is used. You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the poki platform.
Poki fully respects your rights regarding personal data as guaranteed by applicable Malaysian law. To exercise any of the rights listed below, please contact us by email at [email protected], stating the right you wish to exercise along with your poki account details for identity verification.
These rights include the right to access your data, the right to correct inaccurate information, the right to erasure in certain circumstances, the right to restrict data processing, the right to data portability in a machine-readable format, and the right to object to processing for direct marketing purposes. Poki will process all valid requests within 14 working days and will notify you of the outcome.
Poki retains your personal data for as long as your account remains active or as long as necessary to provide the services you have requested. Upon account closure, Poki will delete or anonymise personal data that is no longer required within a reasonable timeframe, subject to the exceptions set out below.
Certain categories of data are required by law to be retained by poki for longer periods, even after an account is closed. This includes financial transaction records, which must be kept for a minimum of 7 years for audit and Malaysian financial compliance purposes, KYC verification records and identity documents that may be required for investigative purposes, and communication logs related to unresolved disputes or complaints.
Where there is no legal obligation to retain your data, Poki will process data deletion requests within 30 business days. Once deleted, the data cannot be recovered. Poki will provide written confirmation upon completion of the deletion process.
The Poki platform is intended exclusively for individuals aged 18 and above and is neither designed for nor targeted at underage children or minors. Poki does not knowingly collect, process or store personal data from individuals under the age of 18.
Important Note on Child Protection: Should Poki discover that we have inadvertently collected data from a minor, the account in question will be closed immediately and all collected data will be deleted without delay. If you suspect that a child is using the Poki platform, please contact us immediately at [email protected].
Poki reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or technological developments that affect how we manage personal data. The "Last Updated" date at the top of this document will be revised whenever material changes are made.
For material changes, Poki will provide reasonable notice via your registered email address or through a prominent notice on the poki.vin platform before the changes take effect. We encourage you to review this Privacy Policy periodically. Your continued use of the Poki platform after any changes take effect constitutes your implied acceptance of the updated policy.
If you have any questions or concerns, or wish to exercise any of your rights regarding your personal data, Poki's privacy team is here to help. We are committed to responding promptly and clearly to all privacy-related enquiries.
Now you know how poki protects your privacy and personal data to the highest security standards. Join over 300,000 Malaysian players enjoying a safe, fair, and responsible experience at poki. Register for free today!
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